Refund policy

At Boovella, we want you to have a smooth shopping experience. Please review our cancellation, return, replacement, and refund policy before placing your order.

Order Cancellations

You may request to cancel your order within 12 hours of placing your order.

To request a cancellation, please contact us as soon as possible with your order number and the email address used to place the order.

Once the 12-hour cancellation period has passed, your order may have already entered processing, fulfillment, or shipping and may no longer be eligible for cancellation.

If your order has already been processed or shipped, you will need to wait until the order is delivered before requesting a return, if the item qualifies under our return policy.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before placing your order.

We are not responsible for orders that are delayed, returned, undeliverable, or delivered to an incorrect location because an incorrect or incomplete address was provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply if a reshipment is requested.

Returns

We accept returns only for products that qualify under the conditions described below.

A product may be eligible for a return if it arrives:

  • Damaged

  • Broken

  • Defective

  • Not functioning as described

  • Unusable due to a manufacturing defect

Items must generally be returned in their original condition and packaging. If the packaging must be opened to identify or demonstrate a defect, please keep all original packaging and materials whenever possible.

Damaged or Defective Items

If your order arrives damaged, defective, broken, or unusable, please contact us as soon as possible.

To help us review your claim, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the product and the damage or defect

  • A video, if appropriate, demonstrating the issue

  • Photographs of the packaging, if the item was damaged during shipping

After reviewing the information provided, we may offer a replacement, refund, or return, depending on the circumstances.

Please do not dispose of a damaged or defective item until we have completed our review and provided further instructions.

Items That Are Not Eligible for Return or Refund

Returns and refunds generally will not be provided for:

  • Products that have been used, worn, altered, or intentionally damaged

  • Damage caused by improper use, misuse, or accidents after delivery

  • Products damaged after delivery by the customer

  • Orders placed with an incorrect or incomplete shipping address

  • Change-of-mind requests after the cancellation period has ended

  • Products that do not qualify for return due to their nature or condition

Certain products may also be subject to additional return restrictions where applicable.

Packages That Do Not Arrive

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.

If the shipping address provided at checkout was correct and the carrier confirms that the package was lost in transit, we may offer a replacement or refund, depending on the circumstances.

Please note that tracking information may sometimes take time to update, particularly during periods of high shipping volume or around holidays.

Refund Eligibility

A refund may be available when:

  • An order is successfully canceled within the applicable cancellation period.

  • A package is confirmed to have been lost in transit and the customer provided a correct shipping address.

  • A product arrives damaged, defective, broken, or unusable and the claim is approved.

  • We are unable to provide a replacement for an eligible damaged or defective product.

Refund requests are reviewed on a case-by-case basis.

Refund Processing

Once a refund has been approved, the refund will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions after the refund has been issued.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

If a replacement is approved, we will provide further instructions regarding the replacement shipment.

Replacement availability may depend on product availability.

Seasonal and Promotional Products

Some of our products are seasonal or promotional items. Because availability may change quickly, replacement options may sometimes be limited.

If an eligible item is unavailable for replacement, we may provide a refund instead, subject to the terms of this policy.

How to Request a Refund or Return

To request a return, replacement, or refund, please contact us through our Contact Us page.

Please include:

Order Number:
Name:
Email Address:
Reason for Request:
Photos/Videos: If applicable

Providing complete information will help us review your request more quickly.

Important Notice

This policy does not limit any rights or remedies that you may have under applicable consumer protection laws.

We reserve the right to review each refund, return, and replacement request based on the circumstances of the order.

By placing an order with Boovella, you acknowledge that you have read and understood this Refund & Return Policy.