Shipping policy

Thank you for shopping with Boovella. This Shipping Policy explains how we process and deliver orders placed through boovella.store.

By placing an order with us, you acknowledge and agree to the shipping terms described below.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing time includes preparing your order for shipment and does not include the shipping transit time.

During holidays, seasonal promotions, product launches, or periods of unusually high order volume, processing may take longer than usual.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

2. Estimated Shipping Time

After your order has been processed and shipped, estimated delivery times may vary depending on the product, fulfillment location, shipping carrier, and destination.

For orders shipped within the United States, estimated delivery is generally:

5–12 business days after shipment.

Please note that these are estimated delivery times and not guaranteed delivery dates.

Some products may arrive earlier or later depending on the shipping method and fulfillment provider used for the particular order.

The estimated delivery timeframe displayed at checkout or on the product page, where provided, may vary from the general estimates above.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates on selected products or orders.

Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.

4. Order Tracking

When tracking information is available, we may provide a tracking number or tracking link to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives and scans the package.

Tracking updates may occasionally be delayed or temporarily unavailable due to carrier processing or technical issues.

5. Multiple Products in One Order

If you purchase multiple products in the same order, your items may be shipped separately.

This may happen because products can be fulfilled from different warehouses, suppliers, or fulfillment locations.

As a result, you may receive multiple packages and separate tracking numbers for a single order.

You will not necessarily be charged additional shipping fees solely because an order is shipped in multiple packages unless the applicable shipping charges were disclosed at checkout.

6. Third-Party Fulfillment

Some Boovella products may be fulfilled and shipped by third-party suppliers, warehouses, fulfillment centers, or shipping partners.

Depending on the product, your order may therefore be shipped from different fulfillment locations.

The shipping carrier, tracking service, packaging, and shipping origin may vary depending on the product and fulfillment provider.

We provide your order information to the relevant fulfillment and shipping partners only as reasonably necessary to process and deliver your order, in accordance with our Privacy Policy.

7. Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

Boovella is not responsible for delivery problems caused by:

Incorrect addresses
Incomplete addresses
Incorrect apartment, unit, or suite numbers
Incorrect ZIP or postal codes
Incorrect recipient information
Failure to provide required delivery information

If you realize that you entered an incorrect shipping address, please contact us at contact@boovella.store as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

8. Failed or Returned Deliveries

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient, the package may be returned to the fulfillment provider or sender.

If you request that the order be reshipped, additional shipping charges may apply.

Any refund request in these circumstances will be reviewed in accordance with our Refund & Return Policy.

9. Delayed Deliveries

Delivery estimates are not guarantees.

Shipping delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Holidays
High shipping volumes
Transportation disruptions
Customs or regulatory delays
Incorrect or incomplete addresses
Carrier operational issues
Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking delayed shipments, but we cannot guarantee a specific delivery date.

10. Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with:

Other members of your household
Neighbors
Your building's reception or mail area
The delivery location specified by the carrier

You may also contact the shipping carrier directly using the tracking information provided.

If you believe your package has been lost in transit, please contact us at contact@boovella.store so that we can review the shipment.

Where appropriate, we may work with the carrier or fulfillment provider to investigate the shipment.

Refunds or replacements for confirmed lost shipments are subject to our Refund & Return Policy and the circumstances of the shipment.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping package and packaging materials
A video, where appropriate

We may request additional information to assist with the investigation.

Approved claims may qualify for a replacement or refund in accordance with our Refund & Return Policy.

Please keep the original product and packaging until your claim has been reviewed.

12. Seasonal and Holiday Orders

Boovella offers seasonal products, including products associated with holidays and special occasions.

If you are purchasing an item for a specific holiday, event, or date, we recommend placing your order sufficiently in advance of the date you need it.

Because delivery times can be affected by carrier delays, increased seasonal demand, and other circumstances outside our control, we cannot guarantee delivery by a specific holiday or event date unless a guaranteed delivery service is expressly stated at checkout.

13. Delivery Estimates and Responsibility

Estimated delivery times are provided for informational purposes and may vary.

Once an order has been handed over to the applicable shipping carrier, delivery is also subject to the carrier's operations and conditions.

We will make reasonable efforts to assist customers with shipping-related issues, but we are not responsible for delays caused by circumstances outside our reasonable control.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

14. Shipping Restrictions

Certain products may not be available for shipment to all locations due to product restrictions, carrier requirements, applicable laws, or fulfillment limitations.

If we are unable to ship an ordered product to your location, we may contact you to discuss available options or cancel the affected item and issue an applicable refund.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, fulfillment arrangements, products, carriers, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this policy.